An eSIM (embedded SIM) is a digital SIM card that you can install directly on your smartphone or other mobile device. It’s the modern alternative to the traditional physical SIM.

Once you complete your purchase, your eSIM will arrive instantly by email — no postal delivery needed. To set it up, simply connect to Wi-Fi, scan the QR code we send you, and add it as a new data plan in your phone settings. You can give the plan a name and switch easily between your eSIM and your usual SIM whenever you need.

Your data plan will only start working once you’ve reached your destination. When you land, simply enable data roaming in your phone settings and select your Virtual eSIM plan.

With the launch of the iPhone 14, eSIM technology has quickly become standard. Most recent smartphones already support it. You can see the full list of compatible devices here.

We know plans can change, which is why we offer refunds in certain situations — for example, if your device isn’t compatible, if your trip is cancelled, or if you experience connectivity issues. Once approved, refunds are issued to your original payment method within 5–10 business days. For full details, please see our Refund Policy.

Yes, you can use both. Keep your physical SIM for calls and texts, and let your eSIM handle mobile data. On Apple devices, for instance, they work side by side. Just remember: if your physical SIM stays active, your provider may charge roaming for calls or SMS. Apps like WhatsApp and iMessage will continue to work normally on your eSIM.

If you have any questions, feel free to get in touch at info@virtual-esim.com